How to order service?

Call: +420 271 090 131 or send an email to glentor@glentor.cz When ordering, please state: Machine model Location Type of problem Preferred date We will confirm availability and price.

What is covered by the warranty?

The warranty covers: Manufacturing and functional defects Component defects Electronic failures For purchased components, the warranty is governed by the manufacturer's warranty terms. The warranty DOES NOT cover: Regular maintenance Operational wear and tear of parts Abuse and improper operation Damage caused by external intervention Proper maintenance is a condition for the validity of the warranty.

What training do you recommend?

At least basic operator training (safety + operation). By agreement, we can arrange extended operator training for efficient machine operation. Training is available: At the company headquarters (Prague) On-site at your location (for an extra fee depending on the scope)

What to do when the machine breaks down outside working hours?

You have the following options: During business hours: At the number: +420 271 090 131 (Mon-Thu – 7:00 – 15:00, Fri – 7:00 – 14:00) Outside business hours: Send a photo or video of the problem by email to glentor@glentor.cz, we will advise you what to do

Do you service machines of other brands?

We primarily service Glentor machines. We are happy to arrange service for machines from other manufacturers upon prior agreement.

How long does remote diagnostics take?

Usually 30–60 minutes. Procedure: Contact us by phone at: +420 271 090 131 or by email at: glentor@glentor.cz Send a photo or short video (1–2 minutes) and a description of the problem We will advise you by phone on what to do We will resolve the problem remotely or recommend a technician's visit In critical cases, we are available immediately.

Glentor machinery service and support

Glentor provides complete service support for all models of screw-in and driving machines — from preventive maintenance and operator training to express spare parts deliveries.

Our service offer

Service within 48 hours — Preventive and reactive service for all models with a guaranteed response time
On-site training — Certified courses at the center and directly at your construction site
Remote diagnostics — Online support and telematics for fast troubleshooting

Our services

Service and maintenance

We provide complete service and regular maintenance for all Glentor machines. Customer support, provided by our certified technicians, is available in real time across all distribution countries.

What we service:

Hydraulic system and oil change
Engine and fuel system (350 authorized representatives of Hatz and Kohler worldwide
Travel mechanism
Control electronics and control units
Remote control
Carriage and jib
Adapters and accessories

All service operations are described and documented in the Instruction Manual.

Operator training

An integral part of the machine delivery to the end customer is qualified training of the operating personnel.

The training of service personnel focuses on machine operation and maintenance. The training takes place either at the training center in Prague or directly at the customer's site according to specific needs.

The training content includes basic and advanced machine operation and handling, machine transport and shipping, parameter settings such as torque, fault diagnosis and troubleshooting, preventive maintenance, as well as wireless control and remote operations.

Spare parts

We provide spare parts for the supplied machines to the full extent of customer needs. All parts are in stock or available upon request.

Remote diagnostics

Online support and telematics for quick troubleshooting without a personal visit.

What we can do remotely:

Real-time troubleshooting
Telephone consultation with an operator
Video diagnostics (operator sends video, we advise)
Software and firmware update
Monitoring of parameters (temperature, pressure, times)
Fault prevention using telemetry

Advantages:

Lower costs (excluding transport)
Faster solution
The operator does not have to leave the construction site
Flexible availability (on-demand)

Preventive maintenance plan

To ensure the machine serves you as long as possible, we recommend regular maintenance.

Benefits of regular maintenance:

Long machine lifespan (10+ years)
Lower repair costs (prevention is cheaper)
Safer operation
Better resale value

Warranty and post-warranty service

Warranty

Standard warranty: 12 months on all Glentor machines
Extended warranty: By agreement (24 months, or by arrangement)
Warranty covers: Manufacturing defects, component defects, electronic failures
The warranty DOES NOT COVER: Normal maintenance, operational wear and tear of components, improper use of the machine contrary to the operating instructions.

Post-warranty service

After the warranty expires, we offer:

Service contracts with guaranteed response time (24–48 h)
Lowest prices for repairs and maintenance
Continuing preventive maintenance
Possibility to upgrade to premium packages

Frequently Asked Questions

You can find our machines on construction sites all over Europe and around the world:

How to order service?
Call: +420 271 090 131 or send an email: glentor@glentor.cz

Please state when ordering:
- Machine model
- Location
- Problem type
- Preferred term
We will confirm availability and price.
What is covered by the warranty?
Warranty covers:
- Manufacturing and functional defects
- Component defects
- Electronics malfunctions
For purchased components, the warranty is governed by the manufacturer's warranty terms.

The warranty does NOT cover:
- Routine maintenance
- Operational wear of components
- Misuse and improper operation
- Damages caused by external interference
Proper maintenance is a condition for the validity of the warranty.
What training do you recommend?
At least basic operator training (safety + control).

By agreement, we will arrange extended operator training for efficient machine control.

Training is available:
- At the company headquarters (Prague)
- On-site at your location (for an extra charge depending on the scope)
What to do when the machine breaks down outside working hours?
You have the following options:
1. During business hours: At the number: +420 271 090 131
  (Mon-Thu – 7:00 – 15:00, Fri – 7:00 – 14:00)
2. Outside operating hours: Send a photo or video of the issue by email to glentor@glentor.cz, we will advise you on what to do
Do you service machines of other brands?
We primarily service Glentor machines.

We are happy to arrange machines from other manufacturers for you upon prior agreement.
How long does remote diagnostics take?
Usually 30–60 minutes.

Procedure:
1. Contact us at the number: +420 271 090 131 or by email: glentor@glentor.cz
2. Send a photo or short video (1–2 minutes) and a description of the problem
3. We will advise you over the phone on what to do.
4. We will resolve the issue remotely or recommend a technician visit
In critical cases, we are available immediately.

Contact

Call: +420 271 090 131

Write an email: glentor@glentor.cz

Visit us: Dolnoměcholupská 1388/23, Prague 10, Czech Republic
Open: Mon–Fri 8:00 AM–3:00 PM