How to order service?

Call: +420 271 090 131 or send an email to: glentor@glentor.cz When ordering, please state: Machine model Location Type of problem Preferred date We will confirm availability and price.

What is covered by the warranty?

The warranty covers: Manufacturing and functional defects Component defects Electronic failures For purchased components, the warranty is governed by the manufacturer's warranty conditions. The warranty DOES NOT COVER: Routine maintenance Normal wear and tear of components Misuse and improper operation Damage caused by third-party interference Proper maintenance is a condition for warranty validity.

What training do you recommend?

Basic operator training (safety + operation) is included as a minimum. By agreement, we will provide extended operator training for effective machine operation. Training is available: At the company headquarters (Prague) On-site at your premises (for an additional charge depending on the scope)

What to do if a machine breaks down outside of working hours?

You have the following options: During opening hours: On the number: +420 271 090 131 (Mon-Thu – 7:00 – 15:00, Fri – 7:00 – 14:00) Outside opening hours: Send a photo or video of the problem by email to glentor@glentor.cz, and we will advise you on what to do.

Do you service machines from other brands?

We primarily service Glentor machines. We are happy to arrange machines from other manufacturers for you by prior appointment.

How long does remote diagnostics take?

Typically 30–60 minutes. Procedure: Contact us on +420 271 090 131 or by email: glentor@glentor.cz Send a photo or short video (1–2 minutes) and a description of the problem We will advise you over the phone on what to do We will resolve the issue remotely or recommend a technician visit In critical cases, we are available immediately.

Glentor machine service and support

Glentor provides complete service support for all screw and pile driving machine models — from preventative maintenance and operator training to express spare parts delivery.

Our Service Offering

Service within 48 hours — Preventive and reactive service for all models with guaranteed response
On-site training — Certified courses at our centre and at your construction site
Remote diagnostics — Online support and telematics for rapid problem solving

Our services

Service and maintenance

We provide a complete service and regular maintenance for all Glentor machines. Customer support, provided by our certified technicians, is available in real-time in all countries of distribution.

What we service:

Hydraulic system and oil changes
Engine and fuel system350 authorised representatives of Hatz and Kohler worldwide)
Traction mechanism
Control electronics and control units
Remote control
Casting and boom
Adapters and Accessories

All service operations are described and documented in the Operating Manual.

Operator training

Integral to the delivery of the machine to the end customer is qualified training for the operating personnel.

The training of service staff is focused on the operation and maintenance of machines. Training takes place either at the training centre in Prague or directly at the customer's premises, depending on specific needs.

The training content includes basic and advanced machine control and operation, machine transport and transportation, parameter settings such as torque, fault diagnosis and troubleshooting, preventive maintenance, as well as wireless control and remote operations.

Spare parts

We provide a full range of spare parts for the supplied machinery to meet all customer needs. All parts are in stock or available on demand.

Remote diagnostics

Online support and telematics for rapid problem-solving without an in-person visit.

What we can do remotely:

Real-time troubleshooting
Phone consultation with the operator
Video diagnostics (operator sends video, we offer advice)
Software and firmware updates
Monitoring of parameters (temperature, pressure, times)
Preventing disorders using telemetry

Advantages:

Lower costs (excluding shipping)
Faster solution
The operator does not have to leave the construction site
Flexible availability (on demand)

Preventive maintenance plan

To ensure the machine lasts as long as possible, we recommend regular maintenance.

Benefits of regular maintenance:

Long machine lifespan (10+ years)
Lower repair costs (prevention is cheaper)
Safer operation
Better resale value

Warranty and post-warranty service

Warranty

Standard warranty: 12 months on all Glentor machines
Extended warranty: By agreement (24 months, or by arrangement)
Guarantee covers: Manufacturing defects, component defects, electronic failures
Warranty does NOT cover: Routine maintenance, normal wear and tear of components, improper use of the machine contrary to the operating manual.

After-sales service

After the warranty expires, we offer:

Service contracts with guaranteed response times (24–48 h)
Lowest prices on repairs and maintenance
Continuation of preventive maintenance
Option to upgrade to premium packages

Frequently Asked Questions

You will find our machines on construction sites all over Europe and the world:

How to order service?
Call: +420 271 090 131 or send an email: glentor@glentor.cz

When ordering, please state:
- Costume design
- Location
- Problem type
- Preferred term
We will confirm availability and price.
What is covered by the warranty?
The warranty covers:
- Manufacturing and functional defects
- Component defects
- Electronic malfunctions
The warranty for purchased components is governed by the manufacturer's warranty terms.

The warranty DOES NOT COVER:
- Routine maintenance
- Operational wear of components
- Abuse and improper operation
- Damage caused by third-party interference
Proper maintenance is a condition for the warranty to remain valid.
What training do you recommend?
At least basic operator training (safety + operation).

Following agreement, we will provide comprehensive operator training for effective machine operation.

Training is available:
- At the company headquarters (Prague)
- On-site at your premises (for an additional charge depending on scope)
What to do if a machine breaks down outside of working hours?
You have the following options:
1. During opening hours: On number: +420 271 090 131
  (Mon-Thu – 7:00 AM – 3:00 PM, Fri – 7:00 AM – 2:00 PM)
2. Out of hours: Send a photo or video of the problem by email to glentor@glentor.cz, we will advise you on what to do
Do you service machines from other brands?
We primarily service Glentor machines.

We are happy to arrange machines from other manufacturers for you upon prior agreement.
How long does remote diagnostics take?
Usually 30–60 minutes.

Procedure:
1. Contact us on: +420 271 090 131 or by email: glentor@glentor.cz
2. Send a photo or short video (1-2 minutes) and a description of the problem
3. We will advise you by phone on what to do.
4. We will resolve the problem remotely or recommend a technician visit.
In critical cases, we are available immediately.

Contact

Call: +420 271 090 131

Write an email: glentor@glentor.cz

Visit us: Dolnoměcholupská 1388/23, Prague 10, Czech Republic
Open: Mon–Fri 8:00–15:00